Frequently Asked Questions

Browse the Burleigh on the Beach frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

2:00 pm is check in time

10:00 am is check out time

Q: What are the reception hours?

Monday to Friday: 8:30am - 4:30pm

Saturday: 8:30am - 12pm

Sunday and Public Holidays: CLOSED

If arriving outside office hours please contact reception prior to arrival to receive after hours instructions.

Q: Is after hours check-in available?

Yes, please contact reception to obtain entry codes.

Q: Can I have a late check-out?

Unfortunately this is not always available.

Q: Do you require a security bond upon check-in?

Only if you do not have a current and valid Credit Card. For security purposes only.

Q: When do I have to pay a deposit?

At the time of reservation.

Q: Can I book theme park tickets at reception?

Yes , enjoy your holiday and let US worry about your tickets.

Specials available upon request and NO Credit Card Charges

Q: Are pets allowed?

Unfortunately no, we do not allow pets or animals on site.

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: What facilities do you have?

We have a heated Pool and Spa, Gym and BBQ area.

Q: Is the pool heated?

Both the Pool and Spa are heated all year round.

Q: Is there Internet or WIFI access available?

Yes, FREE WIFI is availbale in all apartments.

Streaming services are also available - guests can utilize their own individual streaming platform accounts.

Q: Is there car parking available?

Undercover & secured parking is available FREE of charge.

Q: Is all linen provided?

Yes, all linen is provided - just bring your Beach Towel.

Q: How often are the rooms serviced?

Yes, every 7th Day.

Q: Do children stay for free?

Children under 2 Years stay FREE, Children over 2 years old are classed as 1 Person and attract a $25 per night fee.

Location FAQ's

General information about our location.

Q: Are there shops or restaurants nearby?

7 Eleven Store 24 Hours: 3 minute walk away on the cnr. of Fifth Ave and the Highway

Coles Supermarket: Situated 4 Blocks up the GC Hwy, Just head north. An Easy 9 minute Walk

Light Years Aisan Bar & Diner: Located directly across the Gold Coast Hwy.

Commune Cafe: 4 minute walk across the Gold Coast Hwy.

The Don Pizzeria & Bar: 4 minute walk across the Gold Coast Hwy.

Margarita Cartel - Mexican Street Food & Bar: 4 minute walk across the Gold Coast Hwy.

Street Corner Espresso: 4 minute walk across the Gold Coast Hwy.

Q: Is there public transport nearby?

Buses go right past the Resort heading North to Surfers Paradise and South to Tweed Heads. Bus stops are around the corner.

Q: What local attractions are in the area?

Burleigh Heads Patrolled Surf Beach

Burleigh Head National Park Walks

James Street Village Shopping and Cafe Precinct

Weekly Farmers Markets & Monthly Arts & Crafts Beach Markets

Miami Marketta

Q: How far away is the beach?

Just 50 metres from the patrolled Wonderful Beaches of Burleigh Heads

Q: Where can I buy groceries locally?

Coles Supermarket is a 15 minute walk from our Resort (just 3 blocks North) and is open until late.

Seven Eleven Corner Store is situated one corner North of us and trades 24 hours, 7 days.

Woolworths and Aldi supermarkets are located at Stocklands Centre just 10 minutes drive away.

James Street for Delicatessen, Butchery, Fresh Fruit, Vegetables, Fresh Seafood,  Foodworks Supermarket.

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