Q: What time is check-in and check-out?
2:00 pm is check in time
10:00 am is check out time
Frequently Asked Questions
Browse the Burleigh on the Beach frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Booking & Check-In
Information about bookings, payments and check-in.
Q: What are the reception hours?
Monday to Friday: 8:30am - 4:30pm
Saturday: 8:30am - 12pm
Sunday and Public Holidays: CLOSED
If arriving outside office hours please contact reception prior to arrival to receive after hours instructions.
Q: Is after hours check-in available?
Yes, please contact reception to obtain entry codes.
Q: Can I have a late check-out?
Unfortunately this is not always available.
Q: Do you require a security bond upon check-in?
Only if you do not have a current and valid Credit Card. For security purposes only.
Q: When do I have to pay a deposit?
At the time of reservation.
Q: Can I book theme park tickets at reception?
Yes , enjoy your holiday and let US worry about your tickets.
Specials available upon request and NO Credit Card Charges
Q: Are pets allowed?
Unfortunately no, we do not allow pets or animals on site.
Services & Facilities FAQ's
General information about our accommodation services and on-site facilities.
Q: What facilities do you have?
We have a heated Pool and Spa, Gym and BBQ area.
Q: Is the pool heated?
Both the Pool and Spa are heated all year round.
Q: Is there Internet or WIFI access available?
Yes, FREE WIFI is availbale in all apartments.
Streaming services are also available - guests can utilize their own individual streaming platform accounts.
Q: Is there car parking available?
Undercover & secured parking is available FREE of charge.
Q: Is all linen provided?
Yes, all linen is provided - just bring your Beach Towel.
Q: How often are the rooms serviced?
Yes, every 7th Day.
Q: Do children stay for free?
Children under 2 Years stay FREE, Children over 2 years old are classed as 1 Person and attract a $25 per night fee.
Location FAQ's
General information about our location.
Q: Are there shops or restaurants nearby?
7 Eleven Store 24 Hours: 3 minute walk away on the cnr. of Fifth Ave and the Highway
Coles Supermarket: Situated 4 Blocks up the GC Hwy, Just head north. An Easy 9 minute Walk
Light Years Aisan Bar & Diner: Located directly across the Gold Coast Hwy.
Commune Cafe: 4 minute walk across the Gold Coast Hwy.
The Don Pizzeria & Bar: 4 minute walk across the Gold Coast Hwy.
Margarita Cartel - Mexican Street Food & Bar: 4 minute walk across the Gold Coast Hwy.
Street Corner Espresso: 4 minute walk across the Gold Coast Hwy.
Q: Is there public transport nearby?
Buses go right past the Resort heading North to Surfers Paradise and South to Tweed Heads. Bus stops are around the corner.
Q: What local attractions are in the area?
Burleigh Heads Patrolled Surf Beach
Burleigh Head National Park Walks
James Street Village Shopping and Cafe Precinct
Weekly Farmers Markets & Monthly Arts & Crafts Beach Markets
Miami Marketta
Q: How far away is the beach?
Just 50 metres from the patrolled Wonderful Beaches of Burleigh Heads
Q: Where can I buy groceries locally?
Coles Supermarket is a 15 minute walk from our Resort (just 3 blocks North) and is open until late.
Seven Eleven Corner Store is situated one corner North of us and trades 24 hours, 7 days.
Woolworths and Aldi supermarkets are located at Stocklands Centre just 10 minutes drive away.
James Street for Delicatessen, Butchery, Fresh Fruit, Vegetables, Fresh Seafood, Foodworks Supermarket.
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