Frequently Asked Questions

Browse the Burleigh on the Beach frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

1.00 pm is check in time

10.00 am is check out time

If arriving outside office hours please contact office prior to arrival so "after Hours Instructions" may be given

Q: Do you require a security bond upon check-in?

Only if you do not have a curent and valid Credit Card.

For security purposes only

Q: Is after hours check-in available?

YES

Please contact office for codes

Q: Can I have a late check-out?

Unfortunately, not always available

Q: When do I have to pay a deposit?

At the time of Reservation

Q: What are the reception hours?

Mon to Fri   8-30am to 5-30pm

Sat and Sun 9-00am to 1-00pm

Arriving outside these hours you will require "Late Arrival Instructions"

These can be obtained by contacting Reception.

Q: Can I book theme park tickets at reception?

Yes , enjoy your holiday and let US worry about your tickets.

Specials available upon request and NO Credit Card Charges

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

YES

This is run by a 3rd Party called "MYPORT"

They have Broadband available from $5-95

  • No long Term Contracts
  • No SetUp Fees
  • Immediate Access
  • Pay as you go
  • No charge for uploads

Q: What facilities do you have?

We have a Gym and BBQ Area

Heated Pool and Spa

Q: Is there car parking available?

Undercover & Secured Parking is available Free of charge

Q: Is all linen provided?

Yes all linen is provided just bring your Beach Towel

Q: How often are the rooms serviced?

Every 7th Day

Q: Is Children Free

Children Policy   ;

Under 2 Years Free

Over 2 Is classed as 1Person ad attracts a $25 per night fee

Q: Is the pool heated?

Both Pool and Spa are Heated "all year round"

Location FAQ's

General information about our location.

Q: Are there shops or restaurants nearby?

Mid Way Convenience Store

Located directly across the Gold Coast Hwy.

7 Eleven Store 24 Hours

3 Minute walk away on the cnr. of Fifth Ave and the Highway

Coles Supermarket

Situated 4 Blocks up the GC Hwy, Just head north. An Easy Walk

Q: Is there public transport nearby?

Buses go right past the Resort heading north to Surfers Paradise and south to Tweed Heads.

Bus stops are around the corner

Q: What local attractions are in the area?

Burleigh Heads Patrolled Surf Beach

Burleigh Heads National Park Walks

James Street Village Shopping and Cafe Precinct

Weekly Farmers Markets & Monthly Arts & Crafts Beach Markets

Q: How far away is the beach?

Just 50 metres from the patrolled Wonderful Beaches of Burleigh Heads

Q: Where can I buy groceries locally?

Coles Supermarket is 15 minutes walk from our Resort (just 3 blocks North) and is open until late.

Seven Eleven Corner Store is situated one corner north of us and trades 24 hours, 7 days.

Woolworths and Aldi supermarkets are located at Stocklands Centre just 10 minutes drive away.

James Street For Delicatessen, Butchery, Fresh Fruit, Vegetables, Fresh Seafood,  Foodworks Supermarket

Accommodation FAQ's

General information about our accommodation and facilities.

Q: What time is check-in and check-out?

2.00 pm is check in time

10.00 am is check out time

 

If arriving outside office hours please contact office so "after Hours Instruction" may be given

Q: Can I have a late check-out?

Unfortunately, not always available

Q: Do you require a security bond upon check-in?

Only if you do not have a curent and valid Credit Card.

For security purposes only

Q: Is there Internet or WiFi access available?

YES

This is run by a 3rd Party called "MYPORT"

They have Broadband available from $5-95

No long Term Contracts                 No SetUp Fees                         Immediate Access

Pay as you go                                No charge for uploads

Q: Is all linen provided?

Yes all linen is provided just bring your Beach Towel

Q: How often are the apartments serviced?

Every 7th Day

Q: What facilities do you have?

We have a Gym and BBQ Area

Heated Pool and Spa

Q: Is the swimming pool heated?

Both Pool and Spa are Heated "all year round"

Q: Can I book theme park tickets at reception?

Yes , enjoy your holiday and let US worry about your tickets.

Specials available upon request and NO Credit Card Charges

Q: Is after hours check-in available?

YES

Please contact office for codes

Q: Is there car parking available?

Undercover & Secured Parking is available

Location FAQ's

General information about our location.

Q: Are there shops or restaurants nearby?

Mid Way Convenience Store

Located directly across the Gold Coast Hwy.

7 Eleven Store 24 Hours

3 Minute walk away on the cnr. of Fifth Ave and the Highway

Coles Supermarket

Situated 4 Blocks up the GC Hwy, Just head north. An Easy Walk

Q: Where can I buy groceries locally?

Coles Supermarket is 4 Block North of us

Why not order your grocercies

Hassle free on line shopping

see our Webite for Details 

Q: How far away is the beach?

Just 50 metres from the patrolled Wonderful Beaches of Burleigh Heads

 

Q: Is there public transport nearby?

Buses go right past the Resort heading north to Surfers Paradise and south to Tweed Heads.

Bus stops are around the corner